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Privacy Policy
At Best Human Resource , we value the personal information that you provide us, in return for our services. We pledge to do our best in ensuring that all such personal information in our possession is protected in compliance with the Personal Data Protection Act 2012 (‘PDPA’) in Singapore.
1. Types of Personal Information Collected
Most of the personal information collected by us is required by Singapore’s Ministry of Manpower (‘MOM’), who will need it to issue you a maid work permit. The types of personal information we collect from you include (non-exhaustive):
- Contact details (eg: name, NRIC number, address);
- Residence details ;
- Details of family members;
- Income details;
- Past history of maid employment (if any).
Other types of personal information that might be collected include records of communication between us, whether via phone, SMS, our website, e-mail or walk-ins.
2. Why We Collect Personal Information About You
We collect personal information about our clients such as yourself so that we can provide you with suitable maid agency services, such as (non-exhaustive):
- Processing your application for a maid;
- Running necessary administrative or background checks as required by us, MOM, other statutory boards, or third party service providers (such as insurance companies);
- Research and direct marketing purposes
In order to carry out the above purposes, we may contact you via phone, SMS, mail, email or other forms of communication.
3. Who We Disclose Your Personal Information To
For reasonable purposes that are connected to the provision of our services, we may disclose your personal information to the following parties:
- Government or statutory bodies;
- Our business partners or affiliates (local or overseas) who facilitate the provision of our services to you;
- Third party organizations which act as service providers, consultants or independent contractors etc;
- Any other party that you have provided your consent to.
4. Your Consent
We may require you to sign a consent form when engaging our services. In the absence of a signed consent form, we will consider the use or continued use by you of any of our services as deemed consent to our collection, use or disclosure of your personal information for the reasonable purposes that are connected to the provision of our services to you.
5. Security
We shall take all reasonable steps to protect your personal data against any unauthorized misuse or modification. Some of the methods of protection are as follows:
- Physical security over our offices where your personal information may be stored;
- IT security over electronic databases that we may use to store or view your personal information.
6. Retention
We shall retain your personal information for as long as is reasonably necessary in order to fulfil the services or purposes for which they were collected, or as required by the relevant statutory boards.
7. Access, Correction and Removal of Personal Data
Our Data Protection Officer can be contacted by post at our main office (545 Orchard Road, Singapore 409286) or email: [email protected] . You may contact our Data Protection Officer to:
- Access your personal information;
- Correct or amend your personal information;
- Withdraw consent to use or disclose your personal information.
When you request access, we will require you to provide the necessary identification. You can also contact our Data Protection Officer if you have any enquiries regarding this Privacy Policy.
8. Rights to Amend This Privacy Policy
We reserve the right to amend this Privacy Policy at any time and in any way, in order to reflect changes in legislation or otherwise. Any updated versions will be posted in our website and supersede any older ones.
Our maids are well trained and assessed before they are recommended
It is normal to feel nervous and excited when you pick up your maid from the agency. However, your maid is as nervous, or even more nervous than you. After all, she probably came from a rural area and is now going to stay and help a family that she has never seen before.
As the employer, orienting your new maid is important. We recommend that the following should be done to familiarise her:
Show and explain to her how your house is like. Tell her where the things are placed and demonstrate how your household electrical appliances work so that she can operate it.
The maid is likely going to leave the house to help you do groceries. Hence, showing her around the neighbourhood will allow her to do her job more effectively.
Every household is different. There are some things that employers can and cannot accept. It is wise to tell her what you cannot tolerate so there is a common understanding between you.
This is one of the best ways to bond. Taking her out with your family will make her feel like she is a member of the family. Also, it is a good way for the helper to relax and de-stress from all the household chores.
Suggest to your new maid to call her family back home when she arrives at your house. This will put both her and her family at ease. The maid can then focus on her work.
Should you allow you maid to use internet at home?
These days, having internet access is becoming more and more commonplace. People use it to learn, others use it for entertainment, and a lot of people use it to get in touch with their friends and loved ones living in far-off places. The same is very true for maids.
Giving them access to internet can both be a good thing and a bad thing, depending on how you handle the situation. Like with cellular phone use, too much can make your maid lose focus when it comes to her work.
If your maid asks you if they can have access to the internet, then by all means give them access, provided that they don't use it too much or abuse it. You can set a schedule of when your maid can have access to the internet, either through a computer or through a mobile device like a smartphone. Having internet access helps them get in touch with their families better and helps them cope with homesickness.
Additionally, it's also important to talk to your maid about the risks that are involved when she goes online, since there are a lot of predators and nefarious individuals that use social media sites such as Facebook to look for maids and use them to break into their employer's home.
The way we handle and take care of our children is already different between Singaporean households, let alone between countries. Show and demonstrate to the maid how you would like her to take care of your child or elderly to be clear.
Indonesians and Burmese helpers often speak little English. Get them an English book so they can learn English during her free time.
