Where Can I Leave Feedback on my Helper to MOM?

Friends, when a helper relationship ends badly, the first instinct is often "I must warn the next employer!"

When it ends well, many of us just say thank you at the airport and move on... and the next employer never hears how good she was.

MOM does have a way for you to speak up in both cases. It works differently from what most employers imagine, so here's what it actually does.

Where Can I Leave Feedback on My Helper to MOM?

On MOM's "Notify MOM of changes" page for migrant domestic worker Work Permits, under "Provide feedback on your MDW". The form link is go.gov.sg/feedback-mdw.

Only employers of the helper and their family members can use it. The form lets you do 3 things:

Check the form's current wording on MOM's site before you submit. MOM updates its forms from time to time.

What Happens After I Submit Feedback on My Helper?

• When someone applies to hire the same helper, MOM tells the prospective employer or agency that you are willing to give feedback.
• Your contact number and email appear in FDW eService during their application. MOM says no other personal data is shared.
• They decide whether to contact you before hiring her.
• If they hire her anyway, MOM still processes the application.
• Your feedback is shared between employers directly. MOM says it has no access to it, does not verify it, and does not attach it to her employment record.
• Helpers are not notified when a past employer offers to be a referee (MOM, April 2026).
• You can withdraw consent any time. According to MOM's reply quoted by the migrant worker charity HOME, a referee request stays valid for two years.

This is the same referee system we covered in where to check a maid's employment history, seen from the other side. You are the referee this time.

Can MOM Blacklist or Ban My Helper Because of My Feedback?

No. MOM states that helpers face employment bans only if convicted of criminal offences.

Here is what each channel can and cannot do:

Swipe left or right to see the full table on mobile.

Should I Leave Feedback on a Good Helper Too?

Yes, please.

MOM told Parliament in April 2026 that from 2021 to 2025, past employers offered to be referees for less than 2% of helpers whose Work Permits expired or were cancelled each year.

So most helpers have nobody vouching for them at all. A warm reference for a helper who cared for your kids or your parents well can tip a hiring decision in her favour.

What Should I Say When Her Next Employer Calls Me?

MOM shares your contact for enquiries about her conduct, character and work performance. Keep to that.

Untrue statements that damage someone's reputation can expose you to a defamation claim, and personal data about her is protected under the PDPA. If something serious happened, make a police report and let the facts speak. This is general information only, so speak to a lawyer for your own situation.

Is the Referee System Fair to the Helper?

Worth knowing both sides before you sign up:

• The helper is not told a referee exists, and cannot see or answer what was said.
• HOME, a migrant worker charity, wrote in May 2026 that some employers have used it to retaliate after a salary claim, and that many agencies drop a candidate once a referee flag appears. HOME has called for the system to be abolished.
• MOM's position is that the referee system is voluntary, is not an official MOM record against the worker, and leaves the hiring decision to the new employer.

So if you agree to be a referee, be the referee you would want for your own child's first job... fair, factual and calm.

How Do I Give Feedback on or Report a Maid Agency to MOM?

Swipe left or right to see the full table on mobile.

Before you report, gather your service agreement, receipts and chat messages. Dates and documents make the case for you.

Should I Talk to My Helper Before Going to MOM?

Where it's safe, yes. Most problems get fixed faster at home than through any form:

• Hold short, regular check-ins, so small issues get raised early.
• Be specific: "the baby's bottles need sterilising after every feed" lands better than "you're careless".
• Write down house rules and give her time to adjust.
• Bring in your agency early. Helping you through a rough patch is part of what you paid them for.

P.S. If you ever find yourself typing feedback at 1am with your heart still racing... save it as a draft and read it again the next morning. Your future self (and maybe a helper's whole career) will thank you.