Supermaids Pte. Ltd.

Company Profile

At Supermaids Pte. Ltd., we treat your personal information with the utmost care and responsibility. We are committed to protecting it, adhering strictly to Singapore’s Personal Data Protection Act 2012 (PDPA). Below, we outline the key points regarding our data collection and services, ensuring transparency and trust in our relationship.

Types of Personal Information We Collect:

• Contact details: Name, NRIC number, address
• Residence information: Address and related details
• Family details: Information about your family members
• Financial data: Income details
• Employment history: Past maid employment, if applicable
• Communication records: Phone calls, SMS, emails, website interactions, and walk-ins

Why We Collect Your Personal Information:

• Maid application process: To process your application for a maid
• Background checks: To run necessary checks for you, MOM, statutory boards, or third-party service providers (e.g., insurance companies)
• Research and marketing: For direct marketing or research purposes
• Communication: To stay in touch with you via phone, SMS, email, or mail

Who We Disclose Your Personal Information To:

• Government bodies: Statutory and regulatory authorities
• Business partners: Local and international partners that help us deliver our services
• Third-party service providers: Consultants, contractors, or service providers
• Others with your consent: Any party you’ve agreed to share your data with

Your Consent:

• Signed consent: You may be asked to sign a consent form. Without this form, using our services will be considered as your consent to the collection and use of your information.

Security of Your Data:

We take every necessary step to safeguard your personal data, including:

• Physical security: Protecting our offices where your data is stored
• IT security: Safeguarding electronic databases containing your data

Data Retention:

We will keep your personal information only as long as necessary to fulfill our services or as required by law.

Access, Correction, and Removal of Your Data:

• Access: You may request access to your personal information
• Correction: You can correct any inaccuracies in your data
• Withdraw consent: You have the right to withdraw consent for data use or disclosure
• Contact the Data Protection Officer: Reach us via email at allbestdean@gmail.com or at our office to make such requests.

Rights to Amend This Privacy Policy:

We reserve the right to amend this Privacy Policy at any time. Updated versions will be posted on our website.

Our Services:

1. FDW Deployment:

   • Deploy new Foreign Domestic Workers (FDWs) from approved countries: Indonesia, Philippines, Myanmar.

2. Maid Placement:

   • Interview FDWs from Indonesia, Philippines, and Myanmar at any of our Singapore branches.
   • Fast processing of Work Permits, typically within 3 working days.

3. Direct Hire of FDWs:

   • Direct applications without extra loans for the FDW.
   • Complete processing in both Singapore and the FDW’s country of origin handled by our expert staff.

4. Settling-In Programme (SIP):

   • First-time FDWs are legally required to attend SIP within the first 3 days of arrival.
   • We ensure registration of FDWs for SIP within the legal time frame.

5. Passport Renewal and Home Leave:

   • Handle passport renewals and home leave documentation for FDWs returning home for holidays during their employment.

6. Medical Check-ups:

   • Required upon arrival and every 6 months to screen for infectious diseases and pregnancies.
   • The employer covers medical costs during the check-ups.

7. Comprehensive Insurance Coverage:

   • Assist with purchasing the required insurance coverage for FDWs as per MOM regulations.
   • Option for employers to upgrade coverage at reasonable rates for medical treatment during employment.

At Supermaids, we are committed to providing exceptional service with transparency and security. Your privacy and peace of mind are our priority.