Alvin had high hopes when he welcomed his new helper, Siti, into his home. However, just one month into her employment, Siti dropped a bombshell: she wanted to return to the agency. 

Alvin found himself in a predicament faced by many maid employers in Singapore - what options did he have when his helper suddenly wanted to call it quits?

Understanding the Reasons Behind Your Helper's Request

Before making any decisions, it's crucial to have an open conversation with your helper to understand their reasons for wanting to leave. Common reasons may include:

1. Difficulty adjusting to the job scope: Some helpers may find caring for active children or elderly family members more challenging than anticipated.

2. Homesickness: Being away from family and adapting to a new country can take a toll on a helper's emotional well-being. Having an employer who strictly limit her access to the phone might be a strong push factor.

3. Using you as a stepping stone: Unfortunately, some helpers may use their first employer as a means to enter Singapore, with the intention of quickly transferring to another employer.

Once you've identified the reason, you can work with your helper and the agency to find the best solution.

Option 1: Sending Your Helper Back to the Agency

If your helper is insistent on leaving, one option is to send them back to the agency. Here's what you need to know:

1. Refund of agency fees: You may be entitled to a 50% refund of the service fees paid to the agency, depending on the terms of your contract.

2. Repatriation costs: If your helper cannot find a new employer within the stipulated period (usually 21 days to 1 month), you might be responsible for their repatriation costs - please check.

Before sending your helper back, have a frank discussion with the agency about their policies and your obligations.

Option 2: Sending Your Helper Home Directly

Another option is to send your helper directly back to their home country. Consider the following:

1. Forfeiture of fees and loans: If you send your helper home without going through the agency, you may forfeit any agency fees and loans paid.

2. Repatriation costs: You will be responsible for your helper's airfare and other repatriation expenses.

3. Leaving feedback: You can leave feedback on your helper's performance through the Ministry of Manpower's (MOM) online portal to help future employers make informed decisions.

While sending your helper home directly may result in financial losses, it can be a viable option if you feel that the working relationship is beyond repair.

Preventing Future Maid Transfer Requests

To minimise the chances of facing a similar situation in the future, consider these tips when hiring a new helper:

1. Clearly communicate your expectations: Be upfront about your family's needs and the job scope during the interview process.

2. Verify previous employment: While helpers' overseas employment history may be difficult to confirm, ensure that their experience aligns with your requirements.

3. Provide a supportive work environment: Help your helper feel welcomed and supported through open communication, fair treatment, and adequate rest days.

Remember, even the most thorough screening process cannot guarantee a perfect match. If you find yourself in need of a new helper, Searchmaid is here to help. As Singapore's leading online platform connecting maid employers with experienced and reliable helpers, Searchmaid offers a comprehensive database of maids from top agencies across the country. Start your search today and find the ideal helper for your household needs.

While dealing with a helper's request to transfer or terminate their employment can be stressful, remember that you have options. By understanding your rights and obligations, communicating openly with your helper and agency, and making informed decisions, you can navigate this challenging situation with grace and find a solution that works best for your family.